Returns & Exchanges

At Tortuga, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unworn items with original tags still attached into the original shipping bag or a secure box of your choice.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it firmly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.